Frequently Asked Questions

At HERO we start with offering a deep understanding of the value of ownership. Then we offer a bespoke range of real estate services including buying, selling, short term rental property management and even ala carte renting. 

The professionals at HERO have been providing exceptional real estate services in the vacation ownership space for over 15 years.

Yes, HERO provides free consultations to help you understand our services better and how we can help you. Further, please visit our social media sites below for further understanding.

We focus on the "Elite" tier of Hawaiian resorts, primarily focusing on branded properties like Marriott, Westin Hyatt, and Hilton. Further, we also find the Elite deeds at each property. As an example, we specialize in Ocean Front views, and event weeks, as well.  All that being said, there are clients who only want "low-key" properties and aren't concerned with the view. We want to help them too! Our goal is "lawelawe". We wish to serve our clients by finding bespoke properties which fulfill our clients needs and desires.

It depends on your travel habits! Renting is great for a one-time luxury experience. There is no commitment. However, generally it costs more to rent over time than it does to own. 

Owning is a "akamai" (smart) move for families who plan to visit Hawaii regularly and want to lock in oceanfront luxury at a fraction of rental rates. One of the benefits of owning over renting is, it is possible to change resorts and maintain that great value. 

As an example, someone who owns a branded timeshare (such as Hilton) can potentially use any of the other timeshares within that brand. Meaning, one year they may want to go to Maui, the next they may want to go to Kauai, or Colorado, or even Italy!!! We can help you analyze which path is best for you. Contact us today!

Market values for timeshares fluctuate based on the resort, view, location, season, maintenance fees and right of first refusal. We provide a Professional Market Analysis to give you an accurate listing and buying price. Schedule a free consultation via our "Contact Us" page to get started. 

We handle the heavy lifting: market analysis, professional listing, finding qualified buyers, and navigating the complex escrow and titling process. Could you do it alone? Of course! You could change your own oil too. Rather than go through the frustrating hassle, wouldn't you rather sit back, relax, and let a team of Hawaii licensed professionals help you? We work to get you the property you want and make the process as smooth as poi. 

Yes! Unlike "listing companies" that charge huge upfront fees, we are a licensed real estate brokerage. This means we are legally and ethically bound to work in your highest and best interest. 

 Yes — resale purchases can cost a fraction of the retail developer price and still provide most ownership rights. Different brands offer different benefits, so it is imperative you speak with a HERO to find your perfect fit. Call right now :-) .

 You’ll pay annual maintenance fees, which vary by resort and may increase over time. If you use a third party exchange company, there will be fees. However, even with these fees, timeshare resale is much less expensive than retail timeshare sales, and especially retail/online vacation websites. 

Points-based systems are more flexible than fixed weeks. However, there are benefits to having fixed weeks, too. Massive benefits! Learn about the differences between weeks and points, retail versus resale, annual versus every-other-year, etc. Call a HERO today!